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About the company
GLASS FLEX is a one of the leading glass processors in the region that has been serving clients for more than 15 years. We are committed to providing high-quality glass solutions for a wide range of applications, from architectural and commercial projects to residential and interior design. Over the years we have established ourselves as a trusted name in the market.
Mission & Vision
At GLASS FLEX, we're dedicated to providing exceptional glass products and services tailored to our customers' unique needs. Understanding that each customer is special, we strive to exceed expectations with bespoke solutions. As a leading glass processing partner, we aim to be the top choice across industries. Embracing constant improvement and innovation, we adapt to meet evolving customer needs. Our foundation lies in building enduring relationships based on trust, transparency, and mutual respect. Located advantageously in the TIDZ TETOVO (technological industrial development zone), we leverage benefits for seamless import and export procedures. By prioritizing customer satisfaction and pursuing our vision, we are committed to delivering unparalleled value to our clientele.
Clients
We put our customers at the center of everything we do. Our mission is to provide outstanding glass products and services that not only meet but exceed their expectations. For us, strong client care is crucial in achieving this. We take the time to understand each customer's unique requirements and offer tailored solutions. Listening to their feedback helps us continuously improve. Building long-lasting relationships based on trust and transparency is important to us. We see ourselves as partners to our customers, supporting them in reaching their business goals. Our commitment extends beyond the sale, as we provide ongoing support and maintenance services. It's the personalized attention and care that keeps our customers choosing us as their trusted glass processing partner.
Packaging
At our core, we prioritize the safety of our delicate glass products during transportation. To achieve this, we offer two excellent packaging options: metal packaging for maximum protection and wooden packaging for a classic and reliable solution. We understand the importance of timely delivery and offer real-time updates for our customers' convenience. Our commitment to exceptional products and services extends to every aspect of our operations, including reliable and punctual deliveries.
Delivery
At our core, we are dedicated to delivering exceptional glass products and services to our valued customers, both locally and globally. While we understand the importance of timely and secure international deliveries, we also recognize the challenges involved. Therefore, we work closely with reputable 3rd party shipping companies to find reliable solutions for your international shipping needs. Navigating through logistics complexities, we ensure that our products reach you on schedule, without compromise. Your satisfaction is our commitment, and we take immense pride in being a trusted partner for all your glass-related needs, no matter where you are located in the world.
Production Area
In 2017, the company’s forward-thinking team discussed a daring vision: to expand the company’s reach and undergo a complete rebranding. They believed it was the key to unlocking new markets and opportunities.
In 2018, the group of decision-makers turned that vision into reality as they charted clear directions and made decisive decisions for the company’s future. They assembled a team of dedicated professionals to ensure the plan’s successful implementation.
By 2019, construction of the brand new factory was underway, symbolizing the tangible manifestation of their ambitious dreams. The company was investing in the future under the guidance of the core team.
In 2020, the factory buzzed with life as state-of-the-art machinery was installed, revolutionizing their production capabilities. It was a year of growth and refining processes, led by the innovative minds within the company.
The success story continued in 2021, as the company’s expansion efforts bore fruit. New clients flocked in, attracted by the revamped brand and improved offerings, which had been carefully crafted by the resourceful team.
By 2022, the company had surpassed all growth goals, and their exports skyrocketed by 40% compared to the previous year. The expansion had positioned them as a formidable player in the global market, a testament to the dedication and ingenuity of the entire team. The efforts of all involved had transformed the company’s destiny forever.
